This Privacy Policy ("Policy") describes how Save Mobile, LLC ("Save Mobile") will collect, access, use and disclose information concerning you, including your personal information and payment information. We know that You care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. This document will provide information about Save Mobile’s policy relating to the collection, use, and disclosure of personal information and of Your right to limit such collection, use, or disclosure. This Policy applies to information we collect on this site and in email, text, and other electronic messages between You and Save Mobile. For Your protection, we utilize a Secure Socket Layer (SSL) on all pages that require You to complete personal information. Our privacy policies and procedures are subject to change and will be updated on our site with the date of last update.
For purposes of this Policy, "you", "your", "customer", "user" and similar terms mean an account holder or user with Save Mobile. "Save Mobile", "we", "us", "our" and similar terms mean Save Mobile, LLC and its affiliates doing business as Save Mobile.
This Policy also applies to our use of what our industry calls "Customer Proprietary Network Information" ("CPNI"). CPNI relates to the use of Save Mobile voice services. It includes the length of calls, the phone numbers that customers call and similar information. CPNI does not include information, such as name, telephone number and e-mail address.
This Policy applies to all of our products, services, and websites ("Services"). A few of our Services may be covered by different privacy policies and, in the event of a conflict between the two, the product or service specific policy governs. For example, we may have a separate policy or agreement for certain products, services or brands. We may also give you extra notices about your personal information.
By using the Save Mobile service and website You are consenting to the practices described in this Privacy Policy.
We collect personal information about you and CPNI in various ways. We may also obtain information from other sources and may combine it with information we collect about you.
Information you give us.
The personal information we collect includes information you give us such as name, postal address, telephone number, e-mail address, date of birth, social security number or other government identification number, demographics, activities, location information, and personal preferences. You may give us information in a variety of ways such as when you sign up for Services, communicate with customer care or register on one of our websites. Personal information does not include information that is not used to identify you including aggregate or anonymous information. We (or one of our service providers on our behalf) may also collect your payment card information.
Information that we automatically collect.
We automatically receive certain types of information whenever you use our Services. We may collect information about your device, your computer, and online activities. For example, we collect your device's and computer's IP address, the date and time of your access and the type of browser you use. We also collect information about your device's and computer's operating system, your location, and the website from which you came and subsequently went and websites you visit on your device. We may link information we automatically collect with personal information, such as information you give us at registration or check out.
Information we collect when we provide you with Services includes when your wireless device is turned on, how your device is functioning, device signal strength, where it is located, what device you are using, what you have purchased or downloaded with your device (including any applications), how and to what extent you are using it, what sites you visit, and other CPNI.
We may use systems or tools to follow your use of our Services, including using cookies, web beacons and other tracking mechanisms. A cookie is a small file placed on the hard drive of Your computer. The first time You visit one of our websites, You will receive notice about our use of Cookies. You can control whether or not Your computer accepts Cookies, by adjusting Your browser’s settings (for example, under the “Internet Options”, “Settings” or “Preferences” feature of Your browser). A web beacon is a technique used on web pages and email to unobtrusively allow checking that a user has accessed some content. As an example of how we may use these technologies, we may allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our Services. We may sometimes use cookies to enable features on our sites, like the ability to save your shopping cart or set preferences. You can control whether or not Your computer accepts Cookies, by adjusting Your browser’s settings (for example, under the “Internet Options”, “Settings” or “Preferences” feature of Your browser). Please, note, however, that refusing to accept Cookies may affect Your experience using our websites. For more information about how to manage or delete Cookies, please go to the website www.allaboutcookies.org. These third party cookies are governed by the privacy policies of the entities placing the ads and are not subject to this Policy.
Regarding your payment card information, we may use third party providers to automatically update and collect your payment card information.
We may also keep records of your communications with us, such as recordings of calls to customer service, emails, text messages, website chat tools, etc.
We use your personal and payment information for a variety of purposes, including providing you with Services. We use your personal and payment information to do things like the following.
You have a right, and Save Mobile has a duty, under applicable law to ensure the confidentiality of CPNI. CPNI, for example, is a subset of the personal information that is generated in connection with the telecommunications services we provide to our customers. CPNI includes, for example, call detail records, call location information, technical configuration, and information about your rate plans and features. Subject to your permission, Save Mobile may use your CPNI to market additional communications and data products and services similar to the types currently purchased from us. For example, Save Mobile may market, among other product and services:
Again, subject to your permission, Save Mobile may contact you to market additional products and services we and our partners sell.
Save Mobile also discloses your CPNI as required by law (see "Information We Share" below). And, to provide service, we may use and disclose CPNI to our agents and independent contractors, but we restrict their use and limit disclosure of CPNI for purposes of providing service or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and will require the third party to implement safeguards to protect the confidentiality of the CPNI.
We share personal information only as described below and with affiliates or contracted business support service providers that either are subject to this Privacy Policy or follow practices meeting the practices outlined in this Privacy Policy. We may share information that is anonymized or in an aggregated form that does not directly identify you. We do not share your personal or payment information or CPNI with third parties other than as follows and, with respect to CPNI, subject to the foregoing section labeled "Customer Proprietary Network Information":
Related Parties and Service Providers.
We may share information with our subsidiaries, affiliates and related parties to the extent we deem appropriate for our business purposes. We may use payment card information in connection with services you subscribe to offered by our affiliates. We may also share information with third parties who perform services on our behalf, and such third parties may use such information to the extent we may use it under this Privacy Policy (e.g. to communicate with you, collect payment from you, etc.).
Group Account Holders.
We may offer group accounts to business and government customers, family customers and other group account holders ("Group Accounts"). The account holder for Group Accounts is the entity or person that buys the service or product for its employees, family members or other authorized users. You (as the user of a device) may receive service, certain pricing, terms or other benefits through a Group Account with us. We may share with the Group Account holder customer registration and other information related to your use of our services.
Other Third Parties with Your Consent.
We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties' separate privacy policies.
Disclosures to Third Party Application and Service Providers.
You may choose to use services and products offered by third parties through our Services or devices like third party applications. When you leave our network you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your information and obtaining information from Save Mobile, including location information (when applicable). You may also choose to give information directly to third parties when using our Services. In each case, information you give a third party will be subject to its terms, conditions, and policies; not this Policy. You should review a third party's privacy policy and terms of service before providing your information or using the service.
Business Transfers.
Information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, information may also be transferred as a business asset.
Protection of Save Mobile and others.
We may access, monitor, use or disclose your information or communications to do things like:
We design our systems with Your security and privacy in mind. While no method of processing, transmission, or storage is 100% secure, Save Mobile has instituted robust security measures to provide protection to your data.
You can learn more about how you can protect your information by reviewing our FAQs.
Whether You are a visitor to an ACN site or have an account in a self-service portal, You have options as to how Your information is used that You can select.
In addition, to the extent required by applicable law, You may have the right to request access to or delete Your personal information. If You wish to do any of these things, please contact the ACN Privacy Officer. Depending on Your choices regarding cookies and privacy settings, certain services may be limited or unavailable.
Save Mobile does not sell services or products for purchase by children. This site is not directed to children, and Save Mobile does not knowingly collect information from children under 13 without verifiable parental consent. If You are under 18, You may use Save Mobile only with the involvement of a parent or guardian.
Save Mobile uses reasonable efforts to comply with the terms of this Privacy Policy and applicable law regarding the processing of Your Personal Data. Except as provided by applicable law, Save Mobile shall not be responsible for direct or indirect damages that may result from non-compliance with this Privacy Policy. Your use of our sites and any dispute over privacy is subject to this Policy and application of the law of the state of North Carolina. If You have any concern about privacy at Save Mobile, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about You and Your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of information collected in the past without the consent of affected individuals.
Should You have any questions with respect to the Save Mobile Privacy Policy or if You do not consent to, or would like to limit, the manner in which information about You is collected, used or disclosed, please contact the Save Mobile Privacy Officer in writing at Save Mobile, LLC, 1000 Progress Place, Concord, NC 28025-2449 or via email at privacyofficer@acninc.com. You may also contact Customer Care via chat or through the virtual assistant by visiting the Save Mobile website.
We may change this Policy at any time. When we change the Policy we will give notice by changing the date it was last updated or as required by law. The most current version of this Policy will be available at all times at Save Mobile.
Effective January 1, 2020
Last Updated May 2021
In accordance with the California Consumer Privacy Act (CCPA), Save Mobile includes the following additional details and / or provisions to our above Privacy Policy.
Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device (“Personal Information”). Specifically, our Website has collected one of more data elements listed in the following categories of Personal Information designated with “Yes” in the “Collected” column within the last twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. | Yes |
| B. Personal Information Categories – as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
Yes |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | No |
| D. Commercial information. | Records of personal property, solutions purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Yes |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a | No |
| template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | ||
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | Yes |
| G. Geo-location data. | Physical location or movements. | Yes |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | No |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | No |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | No |
| K. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No |
| L. Equipment information. | Information about Your internet connection, the equipment You use to access our Website, and usage details. | Yes |
Personal information does not include:
Save Mobile will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing You notice.
We use the personal information we may have about You to accomplish our business purposes, including:
We engage in these activities to manage our contractual relationship with You, to comply with a legal obligation, and/or because we have a legitimate interest.
We do not sell, trade, or rent User’s Personal Information to others and we have not done so during the preceding twelve (12) months.
We may disclose Personal Information that we collect or You provide as described in this Privacy Policy according to the below:
We engage in these activities to manage our contractual relationship with You, to comply with a legal obligation, and/or because we have a legitimate interest.
In the preceding twelve (12) months, Save Mobile has disclosed the following categories of personal information for a business purpose: (A) Identifiers, (D) Commercial Information, (F) Internet or Other Similar Network Activity.
You have the right to request that Save Mobile disclose certain information to You about our collection and use of Your Personal Information over the past 12 months. Once we receive and confirm Your verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to You:
We engage in these activities to manage our contractual relationship with You, to comply with a legal obligation, and/or because we have a legitimate interest.
You have the right to request that Save Mobile delete any of Your Personal Information that we collected from You and retained, subject to certain exceptions. Once we receive and confirm Your verifiable request (see Exercising Access, Data Portability, and Deletion Rights, below), we will delete (and direct our service providers to delete) Your Personal Information from our records, unless an exception applies.
We may deny Your deletion request if retaining the information is necessary for us or our service provider(s) to accomplish any of the following.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable request to us by either:
Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information. You may also make a verifiable request on behalf of Your minor child.
You may only make a verifiable request for access or data portability twice within a 12-month period. The verifiable request must:
We cannot respond to Your request or provide You with personal information if we cannot verify Your identity or authority to make the request and confirm the personal information relates to You. Making a verifiable request does not require You to create an account with us. We will only use personal information provided in a verifiable request to verify the requestor’s identity or authority to make the request.
We will make all reasonable efforts to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time, we will inform You of the reason and extension period, not to exceed an additional forty-five (45) days, in writing.
If You have an account with us, we will deliver our written response to that account. If You do not have an account with us, we will deliver our written response electronically or, if unavailable, via postal mail.
Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s date of receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to Your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell You why we made that decision and provide You with a cost estimate before completing Your request.
We will not discriminate against You for exercising any of Your CCPA rights. Unless permitted by CCPA, as applicable, we will not:
However, we may offer You certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to Your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires Your prior opt in consent, which You may revoke at any time.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please submit a request at privacyofficer@acninc.com.
If you want to learn more about your rights under the CCPA you may do so here.
You are enroll with us as a child. So you cannot do new enrollment.